Plenary Sessions - Technical Requirements/Troubleshooting

What technical requirements are required to watch the live plenary sessions?

Please ensure that the location of where you plan to access the live stream program meets hardware, software and bandwidth requirements well in advance.

Browser Test: Please take the following browser test: http://events.commpartners.com/webcasts/browsertestor/ 

Please review the following Technical Requirements and be sure your system and networks are up-to-date.

Recommendations for optimum viewing:

  • It is recommended that you use a PC or MAC with an updated Internet Browser.
  • Ensure that pop-ups blockers are disabled in your Internet browser settings.
  • Ensure that your internet browser is Active X enabled.
  • Wi-Fi is not recommended. The problem with Wi-Fi is signal strength can vary causing bandwidth to increase or decrease.
  • A wired connection is recommended. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience.
  • Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.

Minimum System Requirements: 2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) 

Minimum Browser Requirements: Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/

Windows 7 or later, Mac OS X 10.9 or later, Chrome 60 or greater, Firefox 52 or greater, Edge 14 or greater, Safari 10 or greater, iOS 10 or greater 

IP Addresses and Ports to Allow for HTML5: 72.32.161.112 port 80, 443 (web and audio) 72.32.200.104 port 80, 443 (web and audio) 72.32.221.65 ports 80, 443 (web and audio) 72.32.221.66 ports 80, 443 (web and audio) 67.203.7.114 ports 80, 443 (web and audio)

Note: If you are using Internet Explorer this site will not function properly for you, please switch to another browser such as Google Chrome, Mozilla Firefox, or Safari. 

Can I dial-in by telephone to listen to the live stream program?

There is no dial in telephone option for the plenary sessions. You will listen to the audio streaming through your computer speakers.

Panel Sessions - Technical Troubleshooting

Panel sessions will be taking place in Zoom. Below is a list of commonly asked questions when accessing Zoom.

I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?

Please do not use Internet Explorer 11. That browser is too old. Please use Firefox, Chrome, or Edge. 

If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off.  

The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser. 

If you continue to have technical issues send an email to aswadvc@commpartners.com.

The session is not loading; I can’t see the slides, see/hear the speaker, other technical issues.

Ensure your organization meets hardware, software, and bandwidth requirements well in advance. Please do not use Internet Explorer 11. That browser is too old. Please use Firefox, Chrome, or Edge.  

Step 1: Browser Test

Please take the following browser test: https://zoom.us/test

Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.

Minimum System Requirements:

Windows 7 or later, Mac OS X 10.9 or later, Chrome 60 or greater, Firefox 52 or greater, Edge 14 or greater, Safari 10 or greater, iOS 10 or greater 

Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. 

Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.